Managed VPS

We offer different levels of management for servers. All VPS have by default our basic management level (Level 0), which simply means that server has no management from our side and you or your organization manage and maintain server completely. 

The highest level of management is level 2, which indicates Rack-oon handles all aspects of your server including all management, security, patches, monitoring etc. and is considered as a fully managed service. Main application (i.e. Odoo) is still updated on your demand, since we do not track the changes you made.

Customers are able to upgrade/downgrade management level at any time.

Level 0 – Unmanaged

No assistance in server management included

This is the most basic level of management that we offer and is designed for system administrators who do not need our assistance. If you choose this option you are responsible for securing your server as well as maintaining the server software and updates.

Support response time on this level is within 24 hours and support tickets are treated with normal priority.

Level 1 – Semi Managed

Assistance, increased management and strengthened security

Our level 1 management service is perfect for those who can do some basic tasks, but would need some help from time to time. This level includes monitoring system which informs support team about the issues as well as 30 minutes of technical support monthly for issues such as configuration and troubleshooting of important services. Initial server hardening is included, but it does not include advanced firewall setup and general log monitoring.

Support response time on this level is within 8 hours and support tickets are treated with higher priority.

Level 2 – Fully Managed

Server updates, security patches and software firewall configuration

Our level 2 management service includes one hour of technical assistance as well as a monthly software update, including the operating system and installed software.

This level includes installation and configuration of the advanced software firewall and general log monitoring. On this level you can choose whether you need root access to server or not (based on your knowledge of the system).

Support response time on this level is within 2 hours and support tickets are treated with highest priority.

Questions?

Contact us if you have any questions regarding managed plans.

MonitoringLevel 0Level 1Level 2
VPS (Online/Offline) X X X
Http(s) processes X X
Database processes X X
FTP processes X X
SSH processes X X
Application (Odoo, Alfresco…) X X
Application internet accessibility X
Resources (CPU, RAM, HDD space) X
Proactive monitoring* X

*Proactive monitoring include automatic support team response if needed.

Updates / SecurityLevel 0Level 1Level 2
OS updates (Monthly) X X
Application updates* X X
Basic Firewall setup X X
Antivirus/Antimalware X
Advanced Firewall setup X

*Application updates are on your demand only. Application refers to Odoo, ERPNext, Alfresco, Magento and others.

SupportLevel 0Level 1Level 2
Support reaction time Best effort Within 8 hours Within 2 hours
Included support time* 15 Minutes 30 Minutes 60 Minutes

*Included support time on monthly basis for related product. Support time is not transferable into next month.

SupportLevel 0Level 1Level 2
Remote backups X X X
Individual files restore X
Server AccessLevel 0Level 1Level 2
root / administrator access X X optional
Support levelLevel 0Level 1Level 2
Monthly prices 30 EUR 45 EUR

 © 2016 Rack-oon
Privacy policy | Terms&Conditions

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close